Bloom Bliss ("we" and "us") is the operator of (https://bloombliss.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. Shipping Costs All shipping costs are determined by size and weight, shipping isn't worldwide and we reserve the right but not obligated, to cancel any orders from countries that are (specifically to that product) not available.
3. Delivery Terms
3.1 Transit Time- Domestically domestic shipments are in transit for 7 to 14 days or sooner, shipping times can vary.
3.2 Transit time Internationally- Generally, orders shipped internationally are in transit for 7 - 14 days. But due to COVID-19, they may take longer, and we have updated our return policy to last 30 days. Additionally, our shipping isn't obligated to be worldwide and we reserve the right but not obligated, to cancel any orders from countries that are (specifically to that product) not available.
3.3 Dispatch Time Orders are usually dispatched within 2 business days of payment of order.
3.4 Change Of Delivery Address. For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.5 P.O. Box Shipping- Bloom Bliss will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.6 Military Address Shipping We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
3.7 Items Out Of Stock. If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
3.8 Delivery Time. Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
4. Tracking Notifications. Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels. Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes. Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and BloomBliss.com encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Bloom Bliss at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations. If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance. Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service For all customer service inquiries, please email us at email@example.com